RASU IMPEX’S SHIPPING & RETURN POLICY
PLEASE FIND BELOW INFORMATION RELATED TO SHIPPING AND RETURN REFUND POLICY OF RASU IMPEX
How much are delivery costs?
FOR ITEMS NOT MENTIONED INDIVIDUALLY SHIPPING CHARGE IN PRODUCT ORDER PAGE, we charge flat shipping rates of INR.99.00 (Incl. GST) per shipping address (Within INDIA but limited to service provider availability). If any product cannot be shipped due to any reason after order confirmation and payment confirmation, 100% Full refund will be processed within 7 working days. If order cancelled by US due to unavailability or any other unavoidable reason, 100% Full refund will be processed within 7 working days. If order cancelled by customer before shipment, we return full amount after deducting Bank charges & Taxes associated paid. Our standard delivery time is 7 business days which depends on your location.
Do RasuImpex ship outside INDIA?
Rasu Impex Online Shop can only deliver in INDIA so far. However, as per large bulk requirement. We can arrange shipment to outside India also.
Can delivery address be different from billing address?
Yes, it is possible. During the checkout process you can choose different addresses.
RETURNS & REFUNDS
What is Rasu Impex’s return policy?
We are really sorry if you return our products back.
We follow hassle free return policy for all our customers, kindly have a look at the guidelines for better clarification-
- If the product/s is/are damaged then we are all set to refund your money back after deducting the delivery charges only.
- If the product/s is/are mismatched then also we are set to refund your money after deducting the delivery charges only.
To obtain a refund please contact our customer services team on customerservice@rasudecor.com. Your order must be sent back to us within 7 days of delivery.
In order for us to process your refund with no delays we ask you to adhere to the following instructions:
- We only accept returns sent to us within 7 days after an order has been delivered to you.
- All return packages must be shipped with a proof of postage. We are not able to process refunds if proof of postage is not provided. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
- The items must be sent back to us in original condition with packaging and tags still attached.
- We charge restocking or refund handling fees.
- We are unable to refund the initial shipping cost of your order.
- We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Will you refund the cost of shipping if I return my order?
We will refund the complete cost of the items in your order. We will not refund the shipping costs.
Can I exchange an item?
No, you cannot exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order
I received a wrong item. Can I obtain a free refund?
If you received a wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.
How long does it take to process a refund?
Please allow up to 7 days for your return to be processed. All refunds will be provided via the original method of payment.
What do I do if my question isn’t covered here?
If you cannot find the answer to your question here, you can contact our customer services team on customerservice@rasudecor.com. If you have already placed your order please include the details of your order and details of your enquiry. Our online shop customer service team is available Monday to Friday from 9am to 6pm. Our friendly colleagues will be happy to assist your enquiry.